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michelleclive
michelleclive, Other
Category: Android Devices
Satisfied Customers: 4686
Experience:  Have worked on android application development and software.
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My Paperwhite is about 14 months old. A couple of months ago

Customer Question

My Paperwhite is about 14 months old. A couple of months ago I started to be unable to order any books on it: every time i tried, I got a page saying 'Kindle Store page not available.' I now wish to buy a book.
Submitted: 1 year ago.
Category: Android Devices
Expert:  michelleclive replied 1 year ago.
Customer:

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Customer:

Try this first

Customer:

Press and hold down the power button for 35 to 40 seconds it will reset the unit

Customer:

wait for 2 to 3 mins

Customer:

power it back on and then try to download the book.

Customer:

in case you get the same error then you will have to power off the router and wait for 3 to 5 mins and turn it back on

Customer:

wait for another 3 mins to let the wifi router reboot completes.

Customer:

try and let me know how it goes.

JACUSTOMER-n28m622m- :

I've done what you suggested, but still can't order the book I want, because i now can't access the querty board

Customer:

have you tried to power cycle the wifi router?

JACUSTOMER-n28m622m- :

no

Customer:

Please power cycle the wifi router all you have to do is unplug the ac adapter connectd to the router and let it sit for 5 mins

Customer:

replug and power on and wait for 3 mins to let the wifi router boot up and then yuu may try to connect and download teh books you want

JACUSTOMER-n28m622m- :

16.43 My router has now woken up.

JACUSTOMER-n28m622m- :

I6 .45 I now have to switch off to have supper. I will get back to you later

Customer:

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley below and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further

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