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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10839
Experience:  Personal Experience with many Android devices and versions
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I have a Samsung fame and when I swipe the screen to activate

Resolved Question:

I have a Samsung fame and when I swipe the screen to activate the phone nothing happens. Is there a way to get my contacts from the phone?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Take out the battery from the phone. Remove the memory card and SIM also. Then put the battery back and turn it by holding down the Volume down button.
If it works, then turn it off. Put the SIM and memory card back in and turn it on.
Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 2 years ago.

I have taken out the sim card howdo I take out the memory card?

Expert:  Ashik replied 2 years ago.
Do you have memory card installed on it ?
Expert:  Ashik replied 2 years ago.
If you see micro sd slot and memory card in it, then just push it and it will eject. Then take it out.
If you don't see it, then ignore that step. Turn it on without SIM
Customer: replied 2 years ago.

ok it is turned on without sim card but still does not let me swipe to activate phone. The phone was dropped and the screen has a light crack so could that have something to do with the problem. If so can I get to my contacts on the phone another way?

Expert:  Ashik replied 2 years ago.
It is the digitizer (device that convert touch inputs to signals) that has damaged. You will have to replace the entire screen, but none of the files or data on the phone will be affected. The memory is still safe so thus your contacts. You have to send it to Samsung to replace the screen. And make sure to tell them not to erase or factory reset the phone.

Now, you can't activate or get to the contacts without using the screen unfortunately. But if you've setup your Gmail account on it, then there is a chance that the contacts were backed to Gmail. To check it, on your computer goto www.gmail.com and login with your username and password.

Then in Gmail, click the Gmail link under Google in the left side and select Contacts. All the contacts that were synced to Gmail will be displayed there. These contacts will be transfered automatically to any phone that you register with that Gmail address.

Another option to backup contacts is through your PC. On your PC, download and install the Samsung Kies application from here ---> http://www.samsung.com/in/support/usefulsoftware/KIES/

Open Kies and connect your phone to your PC with the USB cable. Kies will recognize it. Then click on Backup/Restore tab and click Backup. This will backup the entire phone to your PC. You can restore this backup to any phone you want.

If you have any questions or would like any additional information, please don't hesitate to ask. I would greatly appreciate if you take a second to rate my service positively.
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