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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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The display of my Galaxy Ace 2 went black whilst using it and

Customer Question

The display of my Galaxy Ace 2 went black whilst using it and will no longer work. If I press the 'home key' the 'back key' and the 'menu key' light up but still no display. I plugged it into the charger to see if I had missed it running out of battery and the battery picture showed up after a minute saying it was fully charged but still no display.
Any advice would be much appreciated
Karen
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Have you ever connected your phone to your computer via USB?

A. Stevens :

Or do you know if your data on the phone is backed up?

A. Stevens :

My suggestion would to try a hard reset of the phone but it will wipe all data from the device.

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