Hello Anthony! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Can you please confirm that you'd like to clear everything on the phone? (i.e., the phone will reset to default factory brand new.)Please reply at the box below. Thank you.
yes i getting new phone an have to give back old one so have clear everything . i have contacts an photos backed up . but cant clear files on my drive
Thank you. Please open Settings app icon, (then select Account), then select Backup and reset, then select Factory data reset, and confirm reset.
Edit: We've been communicating, but it looks like you are not there. When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,