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Richard
Richard, Android Engineer
Category: Android Devices
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Experience:  Android Systems Specialist
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I get "Kindle Store page not available" on my Paperwhite. Therefore

Resolved Question:

I get "Kindle Store page not available" on my Paperwhite. Therefore cannot order e-books. My e-mail changed recently.
Thanks, ***** *****
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and try to access the store.
Let me know the results please
Thank you
Customer: replied 2 years ago.

No luck I'm afraid! MaryW

Expert:  Richard replied 2 years ago.
You still get the same error message Mary?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
ok, then I dont believe your connected to the wifi network.
On the Kindle, From Home, tap the Menu
Tap Settings, and then tap Wi-Fi Networks.
Does it show you as connected? There will be a tick next to your network name
If not, press on your network and connect to it then access the store
Let me know the results please
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 35312
Experience: Android Systems Specialist
Richard and 2 other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

Thank you Richard - all sorted. Mary W

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