Sorry, please power off phone
, then remove back cover, and battery for a minute
, then reinstall battery
, then try the following again:
- When in the powered off state, press at the same time the 3 buttons Home, Volume Up, and Power at the same time for about 10 seconds or so until the Samsung logo / recovery menu appears. Please let me know if it shows a menu, then I can provide the next step. Thank you.
Now use the Volume Down button to highlight the option "wipe data/factory reset", then press the Power button
, then use Volume Down button to highlight Yes..., then press Power button
, when it's done resetting, then press Power button to reboot
, then it will let you set up the phone again.
When you are available, please click on the Reply to Expert tab below on this web page, and reply back to me, so we can continue. Thank you,