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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 37693
Experience:  Android Systems Specialist
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have a Medion lifetab bought wife last year,and whilst

Resolved Question:

have a Medion lifetab bought for my wife last year,and whilst trying to resolve various issues due to not using for 6 months I have locked the screen and don't know how to proceed to unlock. my wife has lost any passwords etc she may have had. Help
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you give me the model of the Lifetab please.
Customer: replied 2 years ago.

Have tried to send twice. still showing waiting for an answer

Model is E7316

Frank

Expert:  Richard replied 2 years ago.
Thank you
You will have to hard reset the lifetab, its the only way to remove the lock.
This will remove all data and return it to new but you cannnot avoid this.
To do the reset, power off the device, then hold the Volume UP and Power button until it starts and takes you to a menu
Choose from the menu, Wipe Data using the volume keys to navigate and the power button to select.
Once done, let this complete and the device is as new, with the lock removed
Let me know the results please
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