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Category: Android Devices
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I'm trying to set up a new kindle and it wont accept my pa

Customer Question

I'm trying to set up a new kindle and it wont accept my passwords?
Submitted: 1 year ago.
Category: Android Devices
Expert:  jhannell replied 1 year ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.
jhannell,
Category: Android Devices
Satisfied Customers: 8480
Experience: 
jhannell and other Android Devices Specialists are ready to help you
Customer: replied 1 year ago.

Yes please

Expert:  jhannell replied 1 year ago.

hello sir/madam,

you will need an amazon account

do you have an amazon account?

(if you don't know what it is, please let me know)

Customer: replied 1 year ago.

Yes I have a amazon account it's *****@******.*** wootton28

Expert:  jhannell replied 1 year ago.
in the kindle, are you able to login? (if you don't know how please let me know)
Customer: replied 1 year ago.

No I can't log in can you do it for me

Expert:  jhannell replied 1 year ago.

what happens?

is it giving an error message?

(for example, your password ***** ***** etc)

Customer: replied 1 year ago.

It's saying wrong password ***** tried several passwords and it wont accept any

Expert:  jhannell replied 1 year ago.

can you try to login to your amazon account from here:

https://kindle.amazon.com/

(at top-right, there is signing link)

Customer: replied 1 year ago.

Yes can you do it remotely

Expert:  jhannell replied 1 year ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx
Customer: replied 1 year ago.

Yes will you connect remotely

Expert:  jhannell replied 1 year ago.
yes, can you run the link above?
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Sorry it appears your question was in the wrong category and answered by the wrong expert, as per request I am taking over.
First, go to www.amazon.com
Are you able to sign in there with this account?
Expert:  Richard replied 1 year ago.
Can you return here please to your question
Customer: replied 1 year ago.

I can't sign into my amazon account now

Expert:  Richard replied 1 year ago.
Thanks
Can you reset your amazon password ***** using the link I have for you below
Click me to open
Once you have reset the password, use this new password ***** the Kindle.
Let me know the results please
Customer: replied 1 year ago.

I'm having no luck signing into my account I have changed my password ***** requested but ever tome I put the answer in to the question it wont accept it

Expert:  Richard replied 1 year ago.
Are you doing this on a computer (resetting the password)?
Customer: replied 1 year ago.

I'm doing it on my laptop my t.v is my computer

Expert:  Richard replied 1 year ago.
Thanks
Can I connect to your Laptop please so we can do this together
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 1 year ago.

2 9 4 6 8 2 3 2 5

Expert:  Richard replied 1 year ago.
And the password *****
Customer: replied 1 year ago.

wootton28

Expert:  Richard replied 1 year ago.
Thank you
Customer: replied 1 year ago.

It still wont accept wootton28 on Wi-Fi password

Expert:  Richard replied 1 year ago.
so the problem is the wifi password?
ok.... as you said you could not register so this is different
Run Team viewer again please and give me password
Customer: replied 1 year ago.

Team view wont give a password

Expert:  Richard replied 1 year ago.
If you have it open it will show you password ***** before
Customer: replied 1 year ago.

I think i'll call it a day I'm going round in circles i'll try again in a couple of days thank you for help and time have a good evening bye.

Expert:  Richard replied 1 year ago.
The problem is first it was your amazon password ***** we reset now and know its working.
Now its your wifi password, so we are not going in circles we are just dealing with a continous stream of problems you had and I would very much like to do this now please as a lot of time is invested and once you have the wifi password ***** is complete.
I just need the Password ***** Teamviewer please.

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