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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 38590
Experience:  Android Systems Specialist
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unable to connect to server on my Samsung Glaxy S1 I 9000

Resolved Question:

unable to connect to server on my Samsung Glaxy S1 I 9000
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me to which server you are trying to connect to?
Is this an email server?
Customer: replied 2 years ago.

When I try to access my emails on the phone from *****@******.*** and I am sitting in front of the BT box, it just tells me - unable to contact the server-

Expert:  Richard replied 2 years ago.
has it worked before on the phone and only just stopped working?
Or never worked?
Customer: replied 2 years ago.

I have had the phone for about 4 years and initially it did work but it has not worked for some time - about a year now

Expert:  Richard replied 2 years ago.
And you are accessing the emails via the email app correct?
Customer: replied 2 years ago.

No idea but as I say it was working for a while so I must have been

Expert:  Richard replied 2 years ago.
ok, I need to know please.
What steps do you take to go and check for emails?
Customer: replied 2 years ago.

I go into applications from front screen and then click on email, it shows my email address at the top left hand of the screen and says - loading messages and then - loading more messages but then after a short time it always says UNABLE TO CONNECT TO SERVER

Expert:  Richard replied 2 years ago.
Thank you
I would like you to do the following please.
open the e-mail app then tap and hold your finger on the account and select remove account.
Once done, Add the account again in the Email app and once added it will again start downloading the emails.
Let me know the results please
Richard and 2 other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

will not allow me to delete/remove

Expert:  Richard replied 2 years ago.
Whats the error you get?
Customer: replied 2 years ago.

no error message I go into applications click on emails, it ents an email icon on front screen which I am unable to delete and it remsains in the application file

Expert:  Richard replied 2 years ago.
You need to open the email app then you see your account listed there and its on this you hold down and press please to get the delete menu.
Let me know the results please
Customer: replied 2 years ago.

I get no response when I do as you have asked -it is niot allowing me to remove

Expert:  Richard replied 2 years ago.
ok, do you have data on the phone you need to keep?
Customer: replied 2 years ago.

I only need to keep all my contact numbers

Expert:  Richard replied 2 years ago.
ok, we check if these are synched online
Go on your computer to www.gmail.com
Sign in with the same account you use on the phone
Then click on gmail in the top left, then contacts.
Do you see your contacts there?
Customer: replied 2 years ago.

Even though my email account is with BT?

Expert:  Richard replied 2 years ago.
yes, as the phone uses a Gmail account as the main account (as the operating system is Android from Google)
You made a Gmail account when setting up the phone.
Customer: replied 2 years ago.

I set it up about 2 years ago and have never used it so am having trouble accessing it as I have no memory of anything to do with it - no passowrd memory

Expert:  Richard replied 2 years ago.
ok, then we have to do another way
Go to the Play Store app.
Download the App K9 Mail
Install it and open it and add the BT Email account.
Let me know if you can get your emails with this app please.
Customer: replied 2 years ago.

I do not know how to get an app

Expert:  Richard replied 2 years ago.
Ok, go to the Play Store
Tell me when you are there please
Customer: replied 2 years ago.

I am there

Expert:  Richard replied 2 years ago.
press the maginifying glass top right
Type in
K9 email
And press it when it appears.
Let me know when you have please.
Customer: replied 2 years ago.

DO YOU WANT ME TO INSTALL IT

Expert:  Richard replied 2 years ago.
yes please
Then open it
Customer: replied 2 years ago.




K-9 Mail

K-9 Dog Walkers



You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.




Expert:  Richard replied 2 years ago.
Sorry I dont understand your response.
I just see a copy and past of a page.
Customer: replied 2 years ago.

It says

You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.



so I cannot open it and I do not see the white shopping bag
Customer: replied 2 years ago.

Sorry unable to do it this way

Expert:  Richard replied 2 years ago.
You are going to have to reset the phone, as you dont know your gmail password ***** account anymore, then this is the only option left. You will lose the contacts but unless you write them down there is no way to back them up as you cannot install any apps.
Go to settings, Storage and press on Factory Reset, if you do not see it there, go to Settings Privacy and press on it there.
Once done, setup the phone like when you first received it, then press on the email app and add your BT account again.
Let me know the results please
Customer: replied 2 years ago.

Thank you I am now geeting my emails

Expert:  Richard replied 2 years ago.
Perfect!
We needed to go through all the options available for you, you will be ok now that we redid the firmware.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you