Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What kind of password ***** is asking for?
Can we reset the phone, then re-set it up fresh with a new password ***** want?Please reply at the box below. Thank you.
I cant get into the phone, how can I do that?
ok I will start that
Its not letting me do any thing past the first screen I dont know where the home or volume up buttons are, there are buttons on the side of the phone but they are not doing anything?
1. Press & hold the power on/off button for about 10 seconds for it to power off (if needed, remove the battery, then reinstall.)2. Please click on the image below for the location of those 3 buttons:
3. Then press at the same time the 3 buttons: Home, Volume Up, Power for about 10 to 15 seconds until the Samsung logo / recovery menu appears, then release.Please let me know what you see. Thank you.
Nothing is happening I am not getting a samsung recovery menu just the lock screen asking for my password
yes i powered off using the left hand button
No, to power off the phone, you need to press & hold the Power button, which is on the right, for a few seconds, then select the Power off option. Please click on the image below to see:
Or another way to power off: remove the back cover of the phone, then remove the battery for a few seconds, then reinstall., then with the phone powered off, press at the same time the 3 buttons: Home, Volume Up, Power for about 10 to 15 seconds until the Samsung logo / recovery menu appears, then release.Please let me know. Thank you.
I have done that i am just getting the sim pin screen and no recovery menu?
Sorry, this is not a password ***** the phone, but a password ***** the SIM card. Who provided you the SIM card? i.e., who's your wireless / phone carrier / company? Did you receive a PIN number from them? Please let me know. Thank you.
no I have the password ***** the sim and it lets me into the phone, the password ***** dont have is for the phone
That page is not loading onto my computer?
I followed all of your instructions
Sorry, that's strange. That page does load on my computer. I copied the instructions below; please check:
Switch your phone off. If it's frozen, remove and replace the battery to turn it off (you don't need to remove your SIM card).
Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
Scroll down and select Wipe Data/Factory Reset.
Scroll down and select Yes - Delete All User Data.
When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.
Please let me know. Thank you.
when i do that i am not getting the the android logo or the unlock menu?
It is strange; I think something is wrong with the phone. Can you power off the phone, then press & hold the 3 buttons: Volume Down, Home, and Power this time (instead of the Volume Up button.) Does it show anything different?
If you remove the battery and the SIM card, then reinsert only the battery, then power on the phone. Does the phone ask for password ***** the SIM card inserted? Please let me know. Thank you.
No it just does thesame thing.
Starting with justthe battery it comes onto the screen that asks for my password, (it tells me i have no sim)
I think I will have to?
Not really but thank you for your efforts
You're welcome. Sorry, I guess you have to ship it back. If you need anything else later, or if you have any other electronics or computer question / issue, please let me know any time. Also, can you please take a moment to rate my service today below? Thank you very much for your patience.