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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10837
Experience:  Personal Experience with many Android devices and versions
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I had mistakenly created the child lock and have been unable

Customer Question

I had mistakenly created the child lock and have been unable to unlock it . I have resorted to reboot the factory set up. Yet I'm still asked for my password ***** due to a small stroke, I've, forgotten my password. And I can't restart my kindle fire HD. I've,been unable too purchase items and check on my orders. Can you please help me to connect my Amazon account.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Is it asking for Amazon account or WiFi password ?
Customer: replied 2 years ago.

its asking for my kindle password ***** and o l

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Expert:  Ashik replied 2 years ago.
Gary, you can reset the Amazon account password ***** here --> https://www.amazon.com/gp/css/account/forgot-password/email.html
After resetting, factory reset your Kindle again and setup it with your Amazon account using the new password.
Please let me know if that didn't work, so we can continue troubleshooting.

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