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Richard
Richard, Android Engineer
Category: Android Devices
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Experience:  Android Systems Specialist
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I am trying to play a video on my samsung s6 edge, which

Resolved Question:

Hi,
I am trying to play a video on my samsung s6 edge, which was sent to me via email. The video is fine because it plays on my computer.
I can download and save the video to my phone, but when i go to play it a message comes up saying 'no applications can perform this action'.
Please can you assist?
Thanks,
Laura
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This will mean the video is in a format that the phone cannot understand. Computers are able to read a lot more different file types.
first, tell me what type of video file it is please? eg: AVI, MP4, MOV
Thank you
Customer: replied 2 years ago.

Hi,

It is in 'MOV' format.

Expert:  Richard replied 2 years ago.
Thanks
Download from the play store on the S6 the app Video Player for Android which you can see here
https://play.google.com/store/apps/details?id=com.zgz.supervideo&hl=en
Use this app to play the MOV file and it will then play
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 35307
Experience: Android Systems Specialist
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