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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10572
Experience:  Personal Experience with many Android devices and versions
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My Kindle fire has locked, due to suspicious activity found

Resolved Question:

My Kindle fire has locked, due to suspicious activity found on my laptop
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What exactly do you see on your Kindle ?
Expert:  Ashik replied 1 year ago.
Are you completely locked out of your Kindle due to that message ?
Customer: replied 1 year ago.

YES

Expert:  Ashik replied 1 year ago.
That means your Kindle is compeletely infected with that malware. You have to boot your Kindle to Safe Mode and factory reset it to remove that malware. Factory reset will remove everything from your Kindle including your books, but you can redownload the books after factory reset using the same Amazon account.
Turn off your Kindle. Press and hold down Power button and Volume down button at same time. When you see the logo, release the Power button, but keep holding down the Volume down button and it will boot into safe mode. Then go to Settings > Device > Reset to Factory Defaults
This will factory reset it.
Please let me know if that didn't work, so we can continue troubleshooting.
Expert:  Ashik replied 1 year ago.
If you are unable to turn off the Kindle, press and hold down the Power button for 10 seconds and this will force turn it off. Then turn it on by holding both Volume down and Power button to boot into Safe Mode. Then factory reset it.
Customer: replied 1 year ago.

sorry still has not cleared

Expert:  Ashik replied 1 year ago.
Are you able to factory reset it ?
Expert:  Ashik replied 1 year ago.
Did you boot it into Safe Mode ?
Customer: replied 1 year ago.

i did not see safe mode come up

Expert:  Ashik replied 1 year ago.
You have to boot your Kindle to Safe Mode. Then only the reset will work.
Turn off the Kindle completely. Then press and hold down the Power and Volume down button at the same time. When it power on, release the power button but keep holding down the Volume down button until you see the wallpaper. Don't ever release the volume down button until it shows the wallpaper.
If it is passcode protected, then enter some incorrect password ***** 10 times and it will ask you to factory reset it. So factory reset it.
If not, goto Settings > Device and do the factory reset.
See this video --> https://www.youtube.com/watch?v=_LK-QjOF0Cg
If it doesn't say Safe Mode on anywhere on the screen, then restart and keep trying to boot into Safe Mode.
Customer: replied 1 year ago.

hello Ashik
Looks like im back into working.

i do not seem to have lost previous history. thank you

Expert:  Ashik replied 1 year ago.
Not unless you factory reset it. Safe Mode is only for troubleshooting. You have to goto Settings > Device and factory reset from there. Then only the virus will be deleted. After factory reset, you can register it with your same Amazon account you used on it and you will get your books back. If you have any questions or would like any additional information, please don't hesitate to ask. If you are satisfied with my service, please rate me as Good or Excellent Service (4 or 5 stars) and click Submit. Bonuses and High marks on the surveys you get from JustAnswer are greatly appreciated. Have a great day,Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10572
Experience: Personal Experience with many Android devices and versions
Ashik and other Android Devices Specialists are ready to help you
Customer: replied 1 year ago.

Just letting you know---- there was not a reset button on the settings!

Expert:  Ashik replied 1 year ago.
Goto Settings, select Device and you should see Reset to factory defaults there. See this article --> http://www.technipages.com/how-to-factory-reset-kindle-fire

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