Hello George! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What kind of account is it?Are you able to go to Settings or open any app on the tablet?Please reply at the box below. Thank you.
I am unable to enter settings or any thing else
do I now enter my new password ***** my tablet?
Thank you. Please try the followings:
I still enter my new pass word
I'm sorry. Were you able to do the first two steps I've provided? Did it show the (green) Android logo or the recovery menu?
Did you follow my steps exactly? Or are you stuck at any step?
It looks like you did not follow my steps correctly. Can you please click on the image below for the locations of all the buttons.
Then try my exact instructions below again:
When you are available, please click on the Reply to Expert tab below, and reply back to me on this web page only. Thank you,
I still can not enter my pass word
I'm really sorry. Are you stuck at any step? Can you please click on the website below and follow the instruction video there in order to reset the tablet:https://youtu.be/b04uv4OpKy4?t=48; see starting from minute 0:48.When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,