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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10073
Experience:  Personal Experience with many Android devices and versions
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In Spain. My galaxy S5 INTERNET ACCESS blocked by virus widebrowdroid.org/2/1

Resolved Question:

In Spain. My galaxy S5 INTERNET ACCESS blocked by virus widebrowdroid.org/2/1 Message in Spanish but says have to pay 100 Euro fine to clear. How do I Clear it?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Do you have this problem with the Internet app only ?
Customer: replied 1 year ago.

YES

Expert:  Ashik replied 1 year ago.
Your phone is affected by a malware/virus. Don't buy or pay anything. You may need to factory reset the phone. But we can try to remove it without the factory reset first.
Goto Settings > Apps (or Applications Manager). Tap All tab or swipe left/right to All tab. Search Internet or the application that is affected. Then tap Force Stop, tap Clear Data and tap Clear Cache.
Try Internet.
Please let me know if that didn't work, so we can try different method to remove the malware.
Expert:  Ashik replied 1 year ago.
Arthur, please do this also. Open Play Store application and install the avast! Ransomware Removal application : https://play.google.com/store/apps/details?id=com.avast.android.malwareremoval
Then run it to remove the malware.
Customer: replied 1 year ago.

in play store but no install access.

Expert:  Ashik replied 1 year ago.
Search avast! and does it returns anything ?
Customer: replied 1 year ago.

yes avast downloads, avast internet security, my avast which do I selectu

Expert:  Ashik replied 1 year ago.
Search Avast Ransomware Removal It should have a S icon in a kind of shield like thing. Download and run it.
Customer: replied 1 year ago.

360 security installed

Expert:  Ashik replied 1 year ago.
That is not the one, but scan with it. Did you clear data and clear cache of Internet or browser already from Settings > Applications Manager ?
Expert:  Ashik replied 1 year ago.
This is the one you are supposed to install --> https://play.google.com/store/apps/details?id=com.avast.android.malwareremoval&hl=en If you already did this step and if Internet is working, then you don't have to install Avast."Goto Settings > Apps (or Applications Manager). Tap All tab or swipe left/right to All tab. Search Internet or the application that is affected. Then tap Force Stop, tap Clear Data and tap Clear Cache"
Customer: replied 1 year ago.

cannot find all tab and will not swipe left to right

Expert:  Ashik replied 1 year ago.
Are you in Applications Manager ?
Expert:  Ashik replied 1 year ago.
Go to Settings. Then select More in the top bar. Select Application Manager. From Application Manager, you will Running, Downloaded etc heading in the top. Swipe left or right and this will change it to All tab. Swipe until it change to All tab. From All tab, look for Internet app. Select it. Tap Force Stop. Tap Clear Data. That will remove it. See this picture in this link --> http://4.bp.blogspot.com/-PY805GPsJmY/UwkUeKOo8JI/AAAAAAAAA_U/hlBAxCFRp04/s1600/clear+default+in+app+manager+in+Galaxy+S4.png
Customer: replied 1 year ago.

SORTED. THANKS. WHAT DO NEED TO DO TO STOP IT HAPPENING AGAIN

Expert:  Ashik replied 1 year ago.
Glad to hear that ! Make sure you don't download and install anything from untrusted sources i.e from websites in internet. Only install from Play Store.
Also, don't click messages in internet like 'you won lottery', 'free scanning for virus' etc. These are scams.
If you have any questions or would like any additional information, please don't hesitate to ask.
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Have a great day,
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10073
Experience: Personal Experience with many Android devices and versions
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