How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 11058
Experience:  Personal Experience with many Android devices and versions
16433418
Type Your Android Devices Question Here...
Ashik is online now

I have an FBI hoax on my Galaxy S5. It wants me to pay $250

Customer Question

I have an FBI hoax on my Galaxy S5. It wants me to pay $250 by a prepaid credit card. I know the government doesn't work that way. But it is blocking the use of my web browser
Submitted: 2 years ago.
Category: Android Devices
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
That is a SCAM. Don't buy or don't pay anything to them. Is your entire phone affected or is it just the Internet browser?
Expert:  Ashik replied 2 years ago.
We don't how extent that virus has affected your phone. First we can try to reset your browser.
Goto Settings and open Applications Manager. Tap All tab or swipe left/right to All tab (it is next to the Downloaded, Installed etc tabs). Search Internet (browser). Then tap Force Stop, tap Clear Data and tap Clear Cache. Do this for other browsers if they are affected.
Then try your browser. Please let me know if that didn't work, so we can continue troubleshooting.