hi Richard from the look of it, what you are asking me to do is to reset, right? but can you please tell me how to back up my documents before doing this so i don't have to loss my file? and is it ok for me to take out my memory Card before doing this?
Hi Richard i have done that but still no changes. when you talk of Google services i guess its the same as Google play services because that's what i have here. when i press on clear data there wasn't any motion as in it clearing it but i went ahead and restarted the device still no wifi connection. help pls
ok i have seen that but still nothing. i feel so frustrasted. i am at the library where i usually get the wifi but now nothing at all.
please what do you think?
I have access to a computer but can't install nothing on it. its not allowed. what about back up in my memory card?
my Pictures, music and videos mostly, if i can save my whatsapp messages then fine, if not i wouldn't mind so long as i get connected to the wifi after this
how do i copy and paste? cause it's not giving me that option. or can i just take out my memory card?
that's what i did but it's giving me 3 options, create folder, create page and delete, that's where am lost
ok Richard when this is done what next? my only concern is how many % of assurance can you give me that after reseting this problem will be solved? another thing is have you thought it might be some physical displacement of something in the device?
hello Rich, funny enough i can't find privacy under my settings i just see "back up and reset" should i go for that? am sorry if am being such a pain, i just really need this to work
i have just met my night mare. i have reset the device and it comes up in japanese as that's where it was bought. i think am officially stuck with no device here now
ok let me try this and get back to you. thanks for your patience
what i feared most has happened. reset is done but still no wifi
what about the payment for your service, will the full amount that was asked be deducted?