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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36814
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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I have a Samsung 6. My screen picture has disappeared and i

Resolved Question:

I have a Samsung 6. My screen picture has disappeared and i am unable to restore it. Battery is fully charged and blue light at left hand top of the face of the phone is flashing signifying incoming messages. Anything I can do to restore phone visuals and operate phone?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hello Andrew! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried this: Press and hold the Power On/Off button for about 15 seconds, then turn on and check? And/or remove the battery for a minute, then reinstall, then turn on and check?

Please let me know. Thank you.

Customer: replied 1 year ago.

Hi, thanks for your assistance.

Yes, have held down power on/off button for 15 seconds but with no joy.

I haven't removed the battery. How do I access the battery? Apologies for ignorance.

Expert:  Viet - Android Tech replied 1 year ago.
You're welcome. Is this the samsung S6 phone model? Please reply at the box below. Thank you.
Customer: replied 1 year ago.

yes it is ... about 2 months old.

Expert:  Viet - Android Tech replied 1 year ago.
Thank you. It is a lot more complicated for removing the battery from this new samsung phone model than previous models. Let's try something else first:

- Press and hold the Power and Volume Down buttons together for 12 seconds and Maintenance Boot Mode appears. Power down : Turn off your phone. Or restart.

Please let me know. Thank you.
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36814
Experience: Troubleshoot all Android devices, such as tablets, smartphones, etc.
Viet - Android Tech and other Android Devices Specialists are ready to help you
Customer: replied 1 year ago.

Wow! Thank you so much, phone now working! Thanks again.

Expert:  Viet - Android Tech replied 1 year ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience
Customer: replied 1 year ago.

Have done so. Many thanks again for your excellent service.

Expert:  Viet - Android Tech replied 1 year ago.
You're welcome. If you have any other electronics or computer issue in the future, please come back any time. Thank you.

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