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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 39630
Experience:  Android Systems Specialist
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My samsung tablet will not stay connected to the internet

Customer Question

my samsung tablet will not stay connected to the internet
Submitted: 2 years ago.
Category: Android Devices
Expert:  Jason Jones replied 2 years ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask how long your tablet does stay connected to the Internet before it disconnects?
I will be standing by.
Thank you,
Jason
Customer: replied 2 years ago.

Hi Jason

The effect is immediate, I can be connected to the internet viewing, but when I try to go to another web page I get the error message cannot connect, no web connection.

Customer: replied 2 years ago.

Hi Jason,

I can be connected to the internet but when I try to look up an alternative

domain it goes down and refuses to let me log in again.

Regards James

Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you please remove the power to the wifi router
Then on the Tablet, go to settings, Wifi, tap on your wifi network and tap forget.
Then power off the tablet.
Wait 5 minutes.
Power on the wifi router, then power on the Tablet and go to Settings, Wifi and connect to your wifi network.
Tell me if it then functions correctly please.