How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 11472
Experience:  Personal Experience with many Android devices and versions
16433418
Type Your Android Devices Question Here...
Ashik is online now

I have recently changed my Samsung Galaxy Ace Samsung

Customer Question

I have recently changed my Samsung Galaxy Ace for a Samsung Galaxy Young2.
However this new phone does not work with Samsung Kies which is essential for me.
How can this problem be solved?.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Kies does support the Young 2. Have you tried installing latest Kies ?
Customer: replied 2 years ago.

I have updated Kies yesterday but it has not yet worked

Expert:  Ashik replied 2 years ago.
Are you using a Mac or PC ?
Customer: replied 2 years ago.

I am using a PC

Expert:  Ashik replied 2 years ago.
Goto Control Panel > Programs and Features (or Uninstall Program). Then uninstall the Samsung Kies from there. Also uninstall Samsung drivers. Then restart your computer, then download and install this version Kies --> http://bit.ly/1MRIDLU (If you get any virus warning, ignore it) Please let me know if that didn't work, so we can continue troubleshooting.
Ashik and other Android Devices Specialists are ready to help you
Expert:  Ashik replied 2 years ago.
To start remote support session, go to this link or click this link --> http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=fdfbff2c-31b6-4bb1-a4a3-68ae7e3c01b7 An application named Elisinore Screen Connect will be downlaoded. Open it and let it connect.
Expert:  Ashik replied 2 years ago.
Close the message that appear in Kies. I'm not able to close it from here.
Expert:  Ashik replied 2 years ago.
I've successfully installed Kies and it recognized your phone. But the Kies app was frozen. So I've restarted the machine and we will be reconnected after the restart. If we're not connected automatically, please reply back. Also when you open Kies, you can close the message about Smart Switch.
Expert:  Ashik replied 2 years ago.
Issue Resolved via Remote Support !
If you have any questions or would like any additional information, please don't hesitate to ask.
Best Regards,
Ashik
Customer: replied 2 years ago.

Thanks to your help I have successfully loaded my computer diary into my Samsung young2 phone. - about 5 years worth. - however there is no shortcut to enable me to call p this phone diary when I need to. Can

this be fixed?

Expert:  Ashik replied 2 years ago.
Not sure I understand. What exactly are you trying to accomplish ?
Customer: replied 2 years ago.

With your help I have successfully synced my phone diary to the phone diary in my computer. To look up a phone number in my phone I simply tap on the small red icon displayed in the bot***** *****ne. of the phone's display. However if I want to open my phone's diary there is no icon to enable me to do so. Can this be remedied?

Expert:  Ashik replied 2 years ago.
To make shortcut, open Menu and tap and hold down the S Planner or the Diary (Calendar) and drop it to lock screen in the place you want. Then you can access it from there. let me know.
Customer: replied 2 years ago.

Where do I find the Menu Icon?

Expert:  Ashik replied 2 years ago.
By menu I meant the apps screen.
Expert:  Ashik replied 2 years ago.
The menu icon says Menu and you can find it in the middle or right side of the home screen.
Customer: replied 2 years ago.

I still cannot find the Menu on my phone?

Expert:  Ashik replied 2 years ago.
Menu is the screen where it shows all the apps. It may have other name like Applications or Apps and you can find it in the home screen.
Customer: replied 2 years ago.

I have found an icon labelled 31 and S Planner - this seems to be a shortcut to my phone diary.

Expert:  Ashik replied 2 years ago.
S Planner should have your diaries. Did you check it ?
Customer: replied 2 years ago.

Yes thank you - this phone is so very different from my previous Galaxy Ace that it takes a lot of getting used to..

Expert:  Ashik replied 2 years ago.
My pleasure !