Thank you Nathan,
Unfortunately, this answer has made things more complicated and I am no further forward.
Originally Outlook wasn't installed on my phone. So there was nothing to uninstall on the phone!
I then installed Outlook on the phone and logged in to see if this would make a difference but it obviously doesn't.
Do you understand that I have Microsoft Office including Outlook installed on the PC, and S planner installed on the phone and Smart Switch to interact between the two. But when using the Smart Switch Outlook Sync, Sync now I still get the error message/ Notification: Cannot retrieve folder information due to an issue in Outlook. Please check the program and try again. Confirm.
I suspect that there is no problem with the mobile.
Why open Outlook in the browser and is that Outlook.com, which I don't use. I also don't need to login to use Outlook.
What update should I be looking at?
I have tried the Smart Switch Backup and it still works. So I am still wondering why I get this error message/notification with Outlook sync/Sync now.
To which expert am I now being referred to?
In answer to your questions:
Outlook is connecting to BT (British Telecommunications) and it is POP.
Version: 14.0.7153.5000 (32-bit)
Part of Microsoft Office Home and Business 2010
I have followed your instructions but when using the Smart Switch Outlook Sync, Sync now, I still get the same error message/ Notification: Cannot retrieve folder information due to an issue in Outlook. Please check the program and try again. Confirm.
Yes, Outlook is working correctly.
The mini galaxy is connect directly to my BT account and I receive emails just fine.
The problem in Smart Switch is syncing the (PC's) Office Outlook 2010 calendar with the (mini galaxy) S Planner. This is where the notification occurs.
Can I use my old Outlook profile instead of the BT profile because it contains all the accounts and the BT profile doesn't make any difference?
I changed the profile back again.
On the mini galaxy i went to settings, application manager, all, calendar storage and clear cache. I then removed the battery for 5 minutes.
After reinserting the battery and connecting with smart switch and starting Outlook sync, the program stopped working and crashed a couple of times.(?) I then restarted smart switch and after skipping duplicate entries - it finished ok.
I now have my calendars up to date.