How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 40283
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

Gt s5830i has locked on opening screen goes from displaying

Customer Question

gt s5830i has locked on opening screen goes from displaying samsung and the patterns across the screen, please help
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you as the first step, remove the battery then hold the power button down for 60 seconds then release.
Put the battery back in, turn it on and tell me if it then starts please.