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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 38519
Experience:  Android Systems Specialist
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Why do my telephone conversations keep cutting off. Phone

Resolved Question:

Why do my telephone conversations keep cutting off. Phone bleeps I loose connection and the screen keeps changing, sometimes loudspeaker comes on sometimes it goes to settings and green light illuminates across top of phone. Phone working correctly apart from calls.
I have a Samsung Galaxy SIII mini GT-18190N
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you as the first step go to Settings, Applications Manager.
Swipe to the list ALL and find Google Services Framework ion the list
Press on it and press clear data.
Once done, restart the phone and tell me if you still have the problem please
Customer: replied 2 years ago.
No I don't think it worked because I made a phone call and the call screen changed over to settings and the telephone lit up green across the top. I could not end the call because the end call screen was not showing
Expert:  Richard replied 2 years ago.
Thanks
Can you remove the battery and wait 15 minutes then put the battery in, turn in the phone and try again.
Let me know the results please
Customer: replied 2 years ago.
I have already tried that earlier in the week.
Expert:  Richard replied 2 years ago.
ok, have you backed up the data on the phone?
Customer: replied 2 years ago.
No not yet I downloaded kies to my pc last night, but every time I opened the programme I lost my internet connection on pc and had to reboot each time I tried to connect. so I uninstalled the kies programme and internet connection is fine. I was goint to reset the phone to factory reset if I could backup to kies. Could I back up to drive.
Expert:  Richard replied 2 years ago.
No sorry, but can you tell me what you exactly what you need to back up>
Customer: replied 2 years ago.
Need to back up Contacts, Photos, Documents
Customer: replied 2 years ago.
and T memo
Expert:  Richard replied 2 years ago.
ok, you have a SD card in the phone?
Customer: replied 2 years ago.
no sorry
Expert:  Richard replied 2 years ago.
ok, we need one, can you get one please, this is the one you need.
http://www.amazon.co.uk/SanDisk-SDSDQUIN-008G-G4-Ultra-Imaging-Memory/dp/B00MBTKT6S/ref=sr_1_1?s=electronics&ie=UTF8&qid=1444766450&sr=1-1
If not now, when? And we can then resume.
Customer: replied 2 years ago.
Live in the country could possibly get one tomorrow Wednesday
Expert:  Richard replied 2 years ago.
ok, do you want to wait till then, or try kies on another computer?
For me tomorrow is fine, and its a bit late now.
Let me know though
Customer: replied 2 years ago.
Is it just a case of putting in the SD card and sending the files to it then removing the card resetting the phone to factory settings.
Then sending the data from the SD card back to the phone. I will try Kies again though in the meantime
Expert:  Richard replied 2 years ago.
Nearl, of except you also use a app called super backup for your contacts and messages.
Then you would remove the card to be sure
Do the reset
Then put the card back in, copy back the data, install Super Backup from the play store and then restore the backup again.
Richard and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.
OK Richard thanks for your help I'll get back to you if I need to. Good night, Gwen