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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 40227
Experience:  Android Systems Specialist
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My galaxy tab 4is locked

Resolved Question:

my galaxy tab 4is locked
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To confirm, it is the screen locked it is locked with correct?
And you do not know the passcode to unlock it?
Please let me know.
Customer: replied 2 years ago.
i do not know passcode to unlock
Expert:  Richard replied 2 years ago.
Thanks
You will need to reset the Tablet.
This will remove all data on the Tablet and return it to new, but this you cannot avoid.
To do the reset.
Power off the Tablet completly
Press and hold the Power key, tap Power off, and then tap OK.
Press and hold the Power key, Home key and Up Volume key at the same time.
Release all of the keys keys when the Android image appears.
Press the Up Volume key to select wipe data / factory reset.
Press the Power key.
Press the Down Volume key to scroll to Yes – delete all user data.
Press the Power key.
Wait for Data wipe complete to appear.
Press the Power key to move the cursor to Reboot system now.
The device shuts down, restarts, and takes you to the startup menu.
You then can set it up and use it once more.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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