How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 33984
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

I have a tab 3 and recently have not been able to receice e,mail

Resolved Question:

I have a tab 3 and recently have not been able to receice e,mail .
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the error you get when you try to receive an email on the Tab?
Thank you
Customer: replied 1 year ago.
I don't get an error notice
Expert:  Richard replied 1 year ago.
Ok, can you tell me please what then happens when you try to receive mail?
Or how you know it is not working?
Customer: replied 1 year ago.
Because the refresh to update does not refresh and stays at at previous date, with no new emails showing but they do show on my samsung phone
Expert:  Richard replied 1 year ago.
Thank you,
Remove the charger from the Tab and hold the power button to off for 60 seconds.
Release, then connect the charger and turn on the Tab and tell me if it then starts receiving emails.
Let me know the results please
Thank you
Customer: replied 1 year ago.
Everything is still the same no email showing o the tab but am using my phone to answer
Expert:  Richard replied 1 year ago.
Thank you
We will remove and add the email account back to the Tab
To do this
From the home screen, tap Email.
While viewing the account to be deleted, tap the Menu key.
Tap Settings.
Tap Delete account.
Tap Delete.
You've now removed the email account.
Then to add it again
Press Home key and touch Menu key Menu > Settings > Add account > Email.
Enter your email address in the Email address (*****@******.***) field.
Enter your password ***** the Password ***** To see your password ***** you enter it, touch Show password.
If necessary, touch Send email from this account by default to set this account as your default email.
Touch Done on keyboard to start automatic email setup. If you need to configure custom settings, touch Manual setup and then enter your settings. These may include mail type, user name, password, server, security type, etc.
Follow the on-screen prompts to configure options for the account.
Tell me please if it then receives emails
Customer: replied 1 year ago.
Thank you very much Richard. All emails have appeared now.
Customer: replied 1 year ago.
Why does this happen ?
Expert:  Richard replied 1 year ago.
The mail profile got corrupted, so it needed to be recreated.
It can happen on Android devices, it will now be ok though
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 33984
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices
 
 
 

Related Android Devices Questions