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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 40340
Experience:  Android Systems Specialist
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I have a tab 3 and recently have not been able to receice e,mail

Resolved Question:

I have a tab 3 and recently have not been able to receice e,mail .
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the error you get when you try to receive an email on the Tab?
Thank you
Customer: replied 2 years ago.
I don't get an error notice
Expert:  Richard replied 2 years ago.
Ok, can you tell me please what then happens when you try to receive mail?
Or how you know it is not working?
Customer: replied 2 years ago.
Because the refresh to update does not refresh and stays at at previous date, with no new emails showing but they do show on my samsung phone
Expert:  Richard replied 2 years ago.
Thank you,
Remove the charger from the Tab and hold the power button to off for 60 seconds.
Release, then connect the charger and turn on the Tab and tell me if it then starts receiving emails.
Let me know the results please
Thank you
Customer: replied 2 years ago.
Everything is still the same no email showing o the tab but am using my phone to answer
Expert:  Richard replied 2 years ago.
Thank you
We will remove and add the email account back to the Tab
To do this
From the home screen, tap Email.
While viewing the account to be deleted, tap the Menu key.
Tap Settings.
Tap Delete account.
Tap Delete.
You've now removed the email account.
Then to add it again
Press Home key and touch Menu key Menu > Settings > Add account > Email.
Enter your email address in the Email address (*****@******.***) field.
Enter your password ***** the Password ***** To see your password ***** you enter it, touch Show password.
If necessary, touch Send email from this account by default to set this account as your default email.
Touch Done on keyboard to start automatic email setup. If you need to configure custom settings, touch Manual setup and then enter your settings. These may include mail type, user name, password, server, security type, etc.
Follow the on-screen prompts to configure options for the account.
Tell me please if it then receives emails
Customer: replied 2 years ago.
Thank you very much Richard. All emails have appeared now.
Customer: replied 2 years ago.
Why does this happen ?
Expert:  Richard replied 2 years ago.
The mail profile got corrupted, so it needed to be recreated.
It can happen on Android devices, it will now be ok though
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and other Android Devices Specialists are ready to help you