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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 38392
Experience:  Android Systems Specialist
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My galaxy mini 4 is infected....when I try to load internet...get

Resolved Question:

my galaxy mini 4 is infected....when I try to load internet...get instead a message demanding £100,,,,??
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
It is a trick page they do, a very small infection easy to remove.
Go to Settings, Applications.
Swipe to the list ALL and locate internet
Press it and press Clear Data.
Restart the mini and it should then be ok.
Let me know the results please
Customer: replied 1 year ago.
had a search through the apps manager and an internet app is not shown????
Expert:  Richard replied 1 year ago.
It is there, under the list ALL, are you looking under the list ALL? You have to swipe to it.
Customer: replied 1 year ago.
i have the application manager open there is no ALL setting to swipe... only a heading titled DOWNLOADED
Expert:  Richard replied 1 year ago.
yes, swipe with your finger from right to left to change to the next list until you get to the ALL list please.
Customer: replied 1 year ago.
i have found what appears to be the internet browser logo it is badged com.sec android.app.sbrowser......on checking no cache no storage shown
Expert:  Richard replied 1 year ago.
ok, I do not exactly understand your response sorry, but you need to please do the instructions exactly as I indicated.
They will work and are correct, I will repeat again and ask please you take the time and very carefully follow them.
You need to go to Settings, Applications Manager, then SWIPE to the list ALL and in the list ALL you will see the application
INTERNET.
It is there, and its that you press and press Clear Data please.
If you wish as an additional service I can call you and step you through this?
Customer: replied 1 year ago.
OK Thanks...Me a bit slow this morning.....done and done
Expert:  Richard replied 1 year ago.
its ok, no problem at all
Now open internet, its ok now? Message about the infection gone?
Customer: replied 1 year ago.
Yes all clear thanks
Expert:  Richard replied 1 year ago.
Your welcome, its all cleared now, as we deleted it from the cache
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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