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Ask Joel Kalman Your Own Question

Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 658
Experience:  I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
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I have a galaxy s3 and have locked my self out of my wi fi

Resolved Question:

I have a galaxy s3 and have locked my self out of my wi fi net work, have lost pin
Submitted: 1 year ago.
Category: Android Devices
Expert:  Joel Kalman replied 1 year ago.
Hello. My name is ***** ***** I can help you with your problem. You say that you have lost your pin. The wifi network has a network security key, or password, which is typically 8-10 numbers, or combination of numbers and letters. A pin is usually 4 digits long. Now are you talking about the wifi password ***** your lock screen pin?
Customer: replied 1 year ago.
wifi pass word.
Expert:  Joel Kalman replied 1 year ago.
What is your computer operating system?
Customer: replied 1 year ago.
All I have is that its named sue and is locked, under Sue is written 'Secured (WPS Available)
Expert:  Joel Kalman replied 1 year ago.
We can get the pw from your computer. Do you have a pc or a mac?
Customer: replied 1 year ago.
Windows vista
Customer: replied 1 year ago.
pc
Expert:  Joel Kalman replied 1 year ago.
Go to your Windows Control Panel - Networks
Customer: replied 1 year ago.
Found it
Expert:  Joel Kalman replied 1 year ago.
Okay, good. Do you see your wireless network shown in the upper right of the Network window?
Expert:  Joel Kalman replied 1 year ago.
You have to open the Network & Sharing window.
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 658
Experience: I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
Joel Kalman and 3 other Android Devices Specialists are ready to help you
Customer: replied 1 year ago.
Have sent message requesting phone call.
Expert:  Joel Kalman replied 1 year ago.
We can complete this without a telephone call if you open the Network & Sharing Center.
Customer: replied 1 year ago.
JoelK have opened Network and sharing centre
Expert:  Joel Kalman replied 1 year ago.
Go to Control Panel -Network & Internet - Network & Sharing Center and select your Wireless Network Connection. Please let me know when you have done this. I am unable to call you, because the telephone number that you have provided is not a valid number.
Customer: replied 1 year ago.
JoelK, Iam located in England alternativly my mobile number is *****
Expert:  Joel Kalman replied 1 year ago.
I cannot make international calls, except possibly on Skype. But a phone call is not required to solve your problem.
Customer: replied 1 year ago.
Wireless Network connection not visible.
Expert:  Joel Kalman replied 1 year ago.
Is your computer connected to your router wirelessly?
Customer: replied 1 year ago.
Yes as far as I know.
Expert:  Joel Kalman replied 1 year ago.
What do you see when you open the Network & Sharing Center?
Customer: replied 1 year ago.
Computer map, net work 2, sharing and discovery, with a task pane to left,which includes view computers and devices, connect to a net work, set up a connection. manage and diagnose and repair
Customer: replied 1 year ago.
Broadband Wireless N ADSL2+ Router
Expert:  Joel Kalman replied 1 year ago.
I the left pane select Manage and Diagnose. You should see the name of your network (SSID) in the next window. Select you network and tell me what you see.
Expert:  Joel Kalman replied 1 year ago.
In
Expert:  Joel Kalman replied 1 year ago.
In the left pane ... (sorry for the typo)
Expert:  Joel Kalman replied 1 year ago.
Are you still there?
Customer: replied 1 year ago.
Broadband Connection (1)
Broadband connection, disconnected WAN Miniport(PPPOE)
Broadband Connection 2 disconnected. this has same miniport number as above also a green tick by side.
Local Area connection Network 2 Realteck PCL....
Expert:  Joel Kalman replied 1 year ago.
We are not seeing the same content on our screens. If you cannot find your wireless network, the best thing to do is for you to give me remote access to your computer, so that I can find what we are looking for.
Customer: replied 1 year ago.
How do I do that?
Expert:  Joel Kalman replied 1 year ago.
I will send you a link.
Customer: replied 1 year ago.
Is this team viewer? because already installed.
Expert:  Joel Kalman replied 1 year ago.
Yes. Can you send me your session ID and PW?
Expert:  Joel Kalman replied 1 year ago.
I need for you to start a Teamviewer session and send me the ID and PW in the window where it says Allow Remote Control, so that I can connect.
Customer: replied 1 year ago.
ID is 311 076 896
Pass is 1106
Expert:  Joel Kalman replied 1 year ago.
It is not connecting. What version of Teamviewer do you have?
Expert:  Joel Kalman replied 1 year ago.
I get an error message that says, "Teamviewer is not running on your partner's computer"
Customer: replied 1 year ago.
Sorry but computer went down and have had to restart, hope all ok now.
Expert:  Joel Kalman replied 1 year ago.
Okay. It took the ID but rejected the password. Then it failed to connect. If your computer is down again, or even if it only went down once, you will need to start a new session and send me the new ID and PW.
Customer: replied 1 year ago.
New team viewer pass is 3305
ID as before 311 076 896
Expert:  Joel Kalman replied 1 year ago.
Teamviewer not running on partner's computer.What version are you running?
Expert:  Joel Kalman replied 1 year ago.
A connection could not be established.
Customer: replied 1 year ago.
Thanks for trying but I give up now. I will try again later because in England its nearly 4 am.
My best regards Sue.
Expert:  Joel Kalman replied 1 year ago.
Roger that Sue.
Customer: replied 1 year ago.
Now wish to continue if possible
Expert:  Joel Kalman replied 1 year ago.
Hello again, Sue. I am back online now. I found a laptop with Windows Vista on it, and used it to see what you see. Unfortunately, the feature that I was going to use, which works on all later versions of Windows, does not work on Vista. However, I have another strategy that will work.
Customer: replied 1 year ago.
Thank you lets go.
Expert:  Joel Kalman replied 1 year ago.
What is the make and model of your wireless router or gateway?
Customer: replied 1 year ago.
Broadband Wireless N ADSL2+ Router
HUAWEI EchoLife HG532
Customer: replied 1 year ago.
It an AOL Broad band router.
Customer: replied 1 year ago.
Yes
Expert:  Joel Kalman replied 1 year ago.
Please standby while I research your router. I apologize for the delAY. My system locked up, and I had to restart it.
Expert:  Joel Kalman replied 1 year ago.
delay
Expert:  Joel Kalman replied 1 year ago.
Okay. We are going to login to your router to display the wireless password. Open a new window in your browser on your computer and type the following, which is your gateway ip address, into the url address field: http://192.168.1.1
Expert:  Joel Kalman replied 1 year ago.
Then login using the following:ID: adminPW: admin
Expert:  Joel Kalman replied 1 year ago.
In the navigation tree on the left go to Basic > WLAN. You will be able to see your wifi password ***** the WPA Pre-Shared text box. Be careful not to change anything. Then exit without saving, by selecting Cancel instead of Submit.
Customer: replied 1 year ago.
Got it, that the pass word. Have just tryed on phone and it worked. Your are a star
Thank you so much for your time and patience .
My best regards Sue.xx
Expert:  Joel Kalman replied 1 year ago.
You are quite welcome. I am glad that I was able to finally resolve your problem. Thank you for your patience. I was using Teamviewer from a Mac last night, and that may be why it did not work. Anyway, no worries now. It has been a pleasure working with you! Best regards, Joel

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