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Richard
Richard, Android Engineer
Category: Android Devices
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Experience:  Android Systems Specialist
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I have a Galaxy note 10.1 Tablet. Last evening it locked

Resolved Question:

Hi I have a Galaxy note 10.1 Tablet. Last evening it locked up with a virus "from Police Central e crime Unit (ransomware). It will not let me in to reset to factory settings. The scam being I pay them £100.00 and they will free it up!!!!!!!!!! HELP
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
You will need to factory reset it, but you do it this way.
Turn Off your Samsung Galaxy Note 10.1 device.
- Wait for 10 seconds, Then move to the next step.
- Press and hold Volume Up key + Power key.
- Keep pressing the above keys until the Samsung Logo appears,Then release Power key only.
- When you see Factory reset / System Recovery menu on screen release the Volume Up Key.
- Use Volume Down key to select Wipe Data / Factory Reset option.
- Use Power key to confirm the operation.
- You need to use the Volume Down key again to select "Yes -- delete all user data"
- Use Power key to confirm.
- After performing the hard reset, Select Reboot System Now option, And confirm it using Power key
Let this complete and it will be as new and functioning correctly.
Let me know the results please
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 35273
Experience: Android Systems Specialist
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