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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 37653
Experience:  Android Systems Specialist
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I cannot register my new kindle

Resolved Question:

I cannot register my new kindle
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Hi there Karen and welcomeWhats the issue you encounter when you try to register the Kindle?Please let me know
Customer: replied 1 year ago.
It should be registered in my name but is not. When I try to register, the service is "whited out" and unavailable
Customer: replied 1 year ago.
This is my Third Kindle; I bought it online with Amazon so it should be registered. It is not. And the service is not available.
Expert:  Richard replied 1 year ago.
ThanksYou need to first De-Register it, so select DeRegister then once done you can choose RegisterLet me know how you go please.
Richard and other Android Devices Specialists are ready to help you
Customer: replied 1 year ago.
The DerRegister is also whited out
Expert:  Richard replied 1 year ago.
Remove the charger from the Kindle and hold the power button to off for 35 seconds. Release, then connect the charger and try to turn on the Kindle. Let me know the results please Thank you
Expert:  Richard replied 1 year ago.
calling
Expert:  Richard replied 1 year ago.
I tried calling but there was no answer.But do my last instructions and let me know the results please.