Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your laptop battery.
There are many reasons for the battery not getting charge we will have to diagnose the problem and then we can come up to a conclusion what needs to be done.
What is the make and model of the laptop and how old is it.
the pin is your wireless router password ***** you need to enter to get access to internet.
let me know when you are online i can remotely look for the password ***** provide you then.