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Hi there and welcome.
If the finger print and the password ***** ***** working, then you will need to factory reset the unit. This will remove all data and return it to new, but you cannot avoid this, it is the whole reason for the security.
To do the reset.
Once done, the phone is as new and you can set it up again to start using it.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
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