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Richard
Richard, Android Engineer
Category: Android Devices
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Experience:  Android Systems Specialist
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Cant get into my new Samsung 6 as finger print and

Resolved Question:

cant get into my new Samsung 6 as finger print and (forgotten password) are not being accepted, every time I try it tells me to wait 10,20,30mins etc. cant get into settings, can you advise
Submitted: 8 months ago.
Category: Android Devices
Expert:  Richard replied 8 months ago.

Hi there and welcome.

If the finger print and the password ***** ***** working, then you will need to factory reset the unit. This will remove all data and return it to new, but you cannot avoid this, it is the whole reason for the security.

To do the reset.

  1. First, turn off the phone by using the Power button.
  2. Now press and hold together: Volume Up + Home + Power button, until you see Samsung logo.
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
  4. Choose "Yes -- delete all user data" to confirm the whole operation.
  5. After that select option "reboot system now".

Once done, the phone is as new and you can set it up again to start using it.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 33884
Experience: Android Systems Specialist
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