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Hi there Guy and welcome
With which email service is outlook connecting to?
ok, thats the type, but whats the actual service? eg: Hotmail, Gmail
ok, the reason I am asking is it is always best to synch online direct to the server rather then via the computer, but they do not offer calendar or contact services correct?
Can you perform a scan of your PST file by following the instructions on my link below
Once done, restart the computer and tell me if it now works please.
ok, we will need then to do a reset of the phone to rule this out as the cause.
Backup any data on the phone first, as this removes ALL your personal data.
Then go to Settings, Backup & Restore, Factory Data Reset.
Let this complete and when it has, set up the phone and tell me if the synching now works please.
thanks, ***** ***** know please how it goes.
It will lead you on the setup procedure when reset, just like when you first received the phone.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know on which device the bluetooth is not working?
Hi there Guy
The next step then is to add a new profile to outlook to recreate it.
Go to control panel, type in Mail in the top right and click on Mail
Click on Show Profiles
Then click on Add
Add your details to the profile then set it as the default profile.
Open outlook so it can synch the emails down.
Then try to synch the phone please.
ok, next step is you have to reinstall outlook.
Backup your contacts and emails if they are not on the server.
Go to start, control panel, uninstall a program and uninstall outlook
Restart, reinstall and tell me if it then synchs please.