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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 37597
Experience:  Android Systems Specialist
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I have a Galaxy S7 which needs unlocking, can you help

Customer Question

I have a Galaxy S7 which needs unlocking, can you help
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Do you mean it is asking you for the original google account the phone was set up with?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

Ok, you must enter this in if you ever wish to use the phone again. It's a security implementation Google has done and nothing, even Google cannot get around this.

Did you initially set up this phone?

Customer: replied 1 year ago.
but I have tried to the point of contacting google as the phone will not accept my account information
Customer: replied 1 year ago.
I have checked my information on my google account and it is what I am entering
Expert:  Richard replied 1 year ago.

If you click on my link below, can you sign into your account there?

www.gmail.com

Customer: replied 1 year ago.
Hi Sorry for so long, I have done this but still not working on the phone!!
Expert:  Richard replied 1 year ago.

Whats the exact message you get on the phone?