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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 39403
Experience:  Android Systems Specialist
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I have two accounts. one on my mobile phone and one on my

Customer Question

I have two accounts. one on my mobile phone and one on my computer. can I cancel the one on my phone, and install the one on my computer please. the one on my phone is ==***@******.*** and the one on my computer is ==***@******.*** I'm not good with computers so could you do it for me please?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

What is the make and model of the mobile phone?

Customer: replied 1 year ago.
thl t6c
Expert:  Richard replied 1 year ago.

Thanks

You will need to reset the phone, its the way you remove the account as it is all linked to this.

It will remove all data from the phone but you cannot avoid this.

To do the reset, go to Settings, Backup and Reset, Factory Data Reset

Complete this then it will ask you to set up the phone again, then use the new account you wish to use

Let me know the results please

Customer: replied 1 year ago.
its a disaster.it didn't work for me I'm afraid I have set the phone up with my provider tesco
Expert:  Richard replied 1 year ago.

how did it not work for you? where did you get stuck?

Customer: replied 1 year ago.
I don't know what happened but I think google is a disaster
Expert:  Richard replied 1 year ago.

ok.. but can you explain to me what you have done so far and what you see on the screen please