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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 36603
Experience:  Android Systems Specialist
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I have a mobile phone Model KU990 Serial number

Customer Question

I have a mobile phone Model KU990 Serial number 903KPHG591065 IMEI/ESN/MEID 359***-**-****65-0 purchased tern years ago. I can still use it but it is not compatible with my PC. How do I update it so that I can transfer information to the PC
Submitted: 11 months ago.
Category: Android Devices
Expert:  Richard replied 11 months ago.

Hi there and welcome

Which version of windows do you have?

Expert:  Richard replied 11 months ago.

And which information do you wish to transfer?

Richard and other Android Devices Specialists are ready to help you
Expert:  Richard replied 11 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
Richard, had lots of problems with e-mail yesterday, would like to go on with your help to resolve the problems with my KU990 mobile phone. Please contact me. John
Customer: replied 11 months ago.
Had downloaded "teamviewer.com" yesterday and have the information you require. I notice on a late e-mail from you that the password ***** been reset so will need to know what one to quote.
Customer: replied 11 months ago.
I see I did not answer your first questions, sorry about that, put it down to old age. Windows 10 is the system and the information I wish to transfer from the phone to the PC are photos.
Expert:  Richard replied 11 months ago.

HI there John

I need from you please the ID and Password ***** Teamviewer gives you when you run it

Customer: replied 11 months ago.
Hi Richard,
Teamviewer ID 126 108 868 Password p416cy
Expert:  Richard replied 11 months ago.

connecting

Expert:  Richard replied 11 months ago.

It is not letting me connect again John, can you tun Teamviewer and give me the new password *****

Customer: replied 11 months ago.
126 108 868 p416cy
Expert:  Richard replied 11 months ago.

thanks

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