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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 33855
Experience:  Android Systems Specialist
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I have a mobile phone Model KU990 Serial number

Customer Question

I have a mobile phone Model KU990 Serial number 903KPHG591065 IMEI/ESN/MEID 359***-**-****65-0 purchased tern years ago. I can still use it but it is not compatible with my PC. How do I update it so that I can transfer information to the PC
Submitted: 6 months ago.
Category: Android Devices
Expert:  Richard replied 6 months ago.

Hi there and welcome

Which version of windows do you have?

Expert:  Richard replied 6 months ago.

And which information do you wish to transfer?

Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 33855
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you
Expert:  Richard replied 6 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
Richard, had lots of problems with e-mail yesterday, would like to go on with your help to resolve the problems with my KU990 mobile phone. Please contact me. John
Customer: replied 6 months ago.
Had downloaded "teamviewer.com" yesterday and have the information you require. I notice on a late e-mail from you that the password ***** been reset so will need to know what one to quote.
Customer: replied 6 months ago.
I see I did not answer your first questions, sorry about that, put it down to old age. Windows 10 is the system and the information I wish to transfer from the phone to the PC are photos.
Expert:  Richard replied 6 months ago.

HI there John

I need from you please the ID and Password ***** Teamviewer gives you when you run it

Customer: replied 6 months ago.
Hi Richard,
Teamviewer ID 126 108 868 Password p416cy
Expert:  Richard replied 6 months ago.

connecting

Expert:  Richard replied 6 months ago.

It is not letting me connect again John, can you tun Teamviewer and give me the new password *****

Customer: replied 6 months ago.
126 108 868 p416cy
Expert:  Richard replied 6 months ago.

thanks

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