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Hi there and welcome
It is not clear which volume button you held so if you have done this already, just let me know please
But can you hold the power button down for 60 seconds then release.
Then hold Volume Up and power for 6 seconds and release
Tell me please what then happens.
Can you connect it to your computer please and tell me if your computer then detects it
If you wish to make use of the offer, you can and I can then take over else we can continue here
This is up to you
ok, now open the file manager and access the files on it, do you get an error message at all?
its ok, I just need you please to access the files on it via the windows file manager, no software is needed to be installed
its the windows explorer, press the windows key + E and it will then open
yes, the key with the windows logo on it, to the left of Alt
ok, you will need to do this on a computer you have actual access to
I will mark this question to remain open so when you can continue, let me know
and please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit.
You have already paid the deposit which was for the service I provided to go through all possible causes and rule them out to confirm the problem.
This is what we did and what you paid for. If we were only paid for fixing an issue, no one would have taken your question due to the possibility of it not being resolvable.
You now have the issue confirmed and know what you need to do.