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JamesI
JamesI, Mobile device engineer
Category: Android Devices
Satisfied Customers: 1377
Experience:  I have provided support for a range of Android devices including Tablets, TV and Phones.
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My samsung s6 has frozen. it cannot be switched off and will

Customer Question

my samsung s6 has frozen. it cannot be switched off and will not respond. the screen has the sansung logo which is slowly dimming then becoming brighter and so on
Submitted: 9 months ago.
Category: Android Devices
Expert:  JamesI replied 9 months ago.

Hi Barry, plug the unit in to charger.

Then hold down the power button and the volume down key in together for 25 seconds.

S6 should power offer and then restart, please let me know if you continue to have issues.

Regards

James

Expert:  JamesI replied 9 months ago.

Hi Barry,

I havent heard back from you please let me know if you have any follow on questions.So I can claim payment from JA for answering your question, I would appreciate if you can rate the service received using the star rating on the question page.RegardsJames
Expert:  JamesI replied 8 months ago.
Hi Barry,

I havent heard back from you please let me know if you have any follow on questions.

So I can claim payment from JA for answering your question, I would appreciate if you can rate the service received using the star rating on the question page.

Regards

James

Expert:  JamesI replied 8 months ago.

Hi Barry,

Do you need any further assistance?

Appreciate if you can rate the service received using star rating on the page..

Regards

James

Expert:  JamesI replied 8 months ago.
Hi Barry,Do you need any further assistance?Appreciate if you can rate the service received using star rating on the page..RegardsJames
Expert:  JamesI replied 8 months ago.

Hi Barry,

Do you need any further assistance?

Appreciate if you can rate the service received using star rating on the page..

Regards

James

Expert:  JamesI replied 8 months ago.

Hi Barry,

Do you need any further assistance?

Appreciate if you can rate the service received using star rating on the page..

Regards

James

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