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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 37652
Experience:  Android Systems Specialist
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My samsung 7 wont switch on its continually trying to start

Customer Question

my samsung 7 wont switch on its continually trying to start and wont switch on over and over and i cant stop it
Submitted: 4 months ago.
Category: Android Devices
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Samsung and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you

Customer: replied 4 months ago.
Yesterday the phone eventually started - if this happens again ill follow ur advice
Expert:  Richard replied 4 months ago.

Perfect, and yes at any time if it happens again, let me know here

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you