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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the tablet and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the tablet.
Let me know the results please
Ok, can you power it off please
Then hold volume up and power until you get to a menu.
Tell me if you can get to this menu please.
Ok... I saw you gave me a negative rating indicating I was rude and incorrect....
Not sure why you choose to respond to me in such a hard manner... but I would prefer it if you could do the last instructions I gave you?
Can you do this instead of bad ratings please? As we are not even finished yet.
Volume Down is for something else
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall.
I am really sorry about this and you are going to have to return the note to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.