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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2880
Experience:  Award winning Android Developer&part of the CyanogenDev team
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Restore to factory settings of Samsung Tab 2 GT-P5110 (in

Customer Question

Restore to factory settings of Samsung Tab 2 GT-P5110 (in UK) hangs on "This tablet belongs to ..." after putting in first and last name.
Assistant: What's the make/model of your device? How old is it?
Customer: Just said don't know age
Assistant: How long has this been going on? What troubleshooting have you tried?
Customer: Samsung Tab 2 10 inch
GT-P5110
android version; 4.2.2
Kernal versino
3.0.31 - 273611 [email protected] #1 Tue Aug 12 17:58:55 KST 2014
Build Number
JDQ39.P5110XXDNH2
Samsung Tab 2 10 inch
GT-P5110
android version; 4.2.2
Kernal versino
3.0.31 - 273611 [email protected] #1 Tue Aug 12 17:58:55 KST 2014
Build Number
JDQ39.P5110XXDNH2
Assistant: Anything else you want the Android expert to know before I connect you?
Customer: been trying for over an hour now. First did a soft restore to factory then did a hard reset (with buttons going to android screen(
Submitted: 1 month ago.
Category: Android Devices
Customer: replied 1 month ago.
I tried using Kies for firmware install but it says it's not possible with this device. Unless I'm choosing the wrong option in Kies.
Kies connects ok coming up with the Basic info
Device name: GT-5110
Firmware info: Current firmware version : PDA:NH2 / PHONE:NH2 / CSC:NH2 (BTU)
Expert:  Richard replied 1 month ago.

Hi there and welcome

You want be able to flash it whilst the security lock is in place.

Do you know the original Gmail address and password ***** when setting up the tablet?

Please let me know