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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2880
Experience:  Award winning Android Developer&part of the CyanogenDev team
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My Samsung A5 2016 has suddenly become inaccessible. I went

Customer Question

Hi, my Samsung A5 2016 has suddenly become inaccessible. I went to turn it on and it won't let me swipe or do the pattern security shape. Also a message appears that says it doesn't recognise my face. I have tried both hard and soft reboots but to no avail.
Submitted: 3 months ago.
Category: Android Devices
Expert:  Joel Kalman replied 3 months ago.

Hello. I am pleased to have the opportunity to assist you. My name is ***** ***** I will do my best to solve your problem.

Expert:  Joel Kalman replied 3 months ago.

Your device does not have facial recognition. When you say that you have done a hard reboot, are you referring to a factory reset? That is what ai recommend.