How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Mobile device engineer
Category: Android Devices
Satisfied Customers: 2026
Experience:  I have provided support for a range of Android devices including Tablets, TV and Phones.
75967336
Type Your Android Devices Question Here...
JamesI is online now

I have a Samsung tablet, it has a black screen (wall of

Customer Question

I have a Samsung tablet, it has a black screen (wall of death i think) I've been told there's nothing i can do, how do i retrieve photos & data? It was my only device apart from my phone?
Submitted: 1 month ago.
Category: Android Devices
Expert:  JamesI replied 1 month ago.

Depending on the nature of the fault (if its the screen or actually the main board at fault).

Assuming its just the screen which has failed (making uneconomical to repair), you can plug it into another laptop or desktop via USB and download files from it, or if you have enabled the backup functionality using google / Samsung, you should find your data is stored in the cloud.

If your not sure if you did enable backup, the video here shows you what you would have had to have done when the unit was working originally, and it means when you buy a new tablet you can then restore your data from the backup.