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my washer will not complete a wash cycle. It stops at the

 
 
 

Customer Question

my fisher paykel washer will not complete a wash cycle. It stops at the first rinse sequence and beeps.It will not drain or spin

Submitted: 203 days and 3 hours ago.
Category: Appliance
Status: CLOSED
 
 
 
 
 
 

Optional Information

Optional Information:
Make: Electric Washer
Model: gwl15

Already Tried:
I tried unplugging overnight. stopping and restarting from the beginning of the cycle

 
 
 
 
 
 
Posted by MASTERTECH 203 days and 2 hours ago.

Expert's Answer

Hi..Bob Here...More than likely you have something blocking the pump..Clear the pump .

 
 
 
 
 
 
203 days and 2 hours ago.

Customer Reply

where is the pump and how do I clear it?

 
 
 
 
 
 
Posted by MASTERTECH 203 days and 2 hours ago.

Expert's Answer

First you will need to remove the water in the tub..This can be completed with a shop vac..Once drained tip the washer onto the front panel to access the underneath..Remove the screw which has a locking tap that holds the motor in place..Turn the motor slightly then remove...Be warned there will be some water coming out as you remove the pump..

graphic

 
 
 
 
 
 
Posted by MASTERTECH 203 days and 1 hours ago.

Expert's Answer

Please accept my answer for my time helping you on your question today or let me know if you have any further questions..Thanks Bob

 
 
 
 
 
 
203 days and 1 hours ago.

Customer Reply

sounds like it may take a while to complete this and determine if this repairs the problem. Can I contact you if this does not solve the problem.

 
 
 
 
 
 

Accepted Answer

Yes..Once you use the accept option you can contact me through this post at any time..Thanks Bob

Picture
Expert: MASTERTECH
Pos. Feedback: 97.4 %
Accepts: 6579

Home Appliance Tech

23 Years Major Appliance Repair

 
 
 
 
 
 
201 days and 3 hours ago.

Customer Reply

I have the pump off and in hand. now what?

 
 
 
 
 
 
201 days and 2 hours ago.

Customer Reply

Relist: Other.
need answer asap motor is off and need to finish before it gets too late

 
 
 
 
 
 
Posted by MASTERTECH 201 days and 1 hours ago.

Expert's Answer

Check the pump to see if it is blocked.

 
 
 
 
 
 
201 days and 1 hours ago.

Customer Reply

your answers are not helping. if i have to ask twenty questions to get to the bottom of the problem and wait 40 mins to an hour each time. I will never get this done.

 
 
 
 
 
 
Posted by MASTERTECH 201 days and 1 hours ago.

Expert's Answer

The reason you were removing the pump is because the code indicates that the pump is blocked or the pump is faulty..If there is no blockage in the pump..Then you will need to replace the pump..Your reply to me is almost 2 days later..Thanks Bob

 
 
 
 
 
 
Posted by MASTERTECH 198 days and 11 hours ago.

Response From Expert

Do you need any further help..Thanks Bob

 
 
 
 
 
 

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