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The ice maker has stopped making ice. First we noticed that many of the cubes had melted together, so we threw that big chunk away, then the thing made a few cubes, now none. It's a 13-year-old Model 550.Robin ClementsNew York
Optional Information: Make: SubZero Model: 550 Already Tried: Not much
Hello, and thank you for using this service. I'll be helping you with your problem today.First, make sure your frezzer is under 10 degrees or it will not even cycle the icemaker. If that checks good, probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. To do this, just fill up the icemaker with a cup of water and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the fill tube behind the icemaker and if it's frozen solid, use a hair dryer and thaw it out. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.
Appliance Technician
7+ years being an appliance technician with factory training