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I have a duet front loader and cant get it to work. The load

Customer Question

Ask your own question now >

I have a duet front loader and can't get it to work. The load got through the first cycle, but we had an f21 error. We did what the manual said with no luck.

I have tried just doing the drain,spin cycle, but the barrels turns a little and nothing else happens, although it does make noise.

Submitted: 139 days and 11 hours ago.

Category: Appliance

Status: CLOSED

Optional Information

Optional Information:
Make: Duet Front Loadign Washer
Model: Wfw9470ww01

Already Tried:
Adjusted the water exit goes and Unplugged as described in the manual

Posted by Tom Johnston 139 days and 11 hours ago.

Response From Expert

Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.

Is there still water in the machine ?

If this has been helpful please press accept.

139 days and 11 hours ago.

Customer Reply

No water un there

Posted by Tom Johnston 139 days and 11 hours ago.

Expert's Answer

The error code is a drain error so the first thing to do is check the pump filter. Remove the front lower panel it is held with screws. Then remove the screw cap from the pump and clean the filter.

If this has been helpful please press accept.

139 days and 11 hours ago.

Customer Reply

I took our the two screws at the bottom, but can't get the panel off

Posted by Tom Johnston 139 days and 11 hours ago.

Expert's Answer

It just slides down and comes off.

139 days and 10 hours ago.