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peforma washing machine model PAV910AWW malfunctioned just

 
 
 

Customer Question

peforma washing machine model PAV910AWW malfunctioned just before spin cycle. It did not drain and smells of burning rubber. How can I get in the washer and look at it?

Submitted: 119 days and 19 hours ago.
Category: Appliance
Status: CLOSED
 
 
 
 
 
 

Optional Information

Optional Information:
Make: Peforma
Model: PAV910AWW

Already Tried:
Took clothes out of washer and tried to pry front panel off to look and see. I don't want to bend heck out of it so I stopped.

 
 
 
 
 
 

Accepted Answer


Jon Grella : Hello
Jon Grella : My name is XXX XXX I am an authorized whirlpool and maytag service tech and I can help you today
Jon Grella : The model number is XX good number. Please look just behind the door or lid for the model tag. Then email me back with the correct model number so I look up the diagrams for you and show you how to diagnose this machine.
Jon Grella : Sometimes you can tilt teaching towards the back and look at the bottom the machine. Under the machine will be a belt that goes around the motor transmission and drain pump. Sometimes the belt is either to tight or to loose and that will give you a burner odor or rubber smell. You will usually see some black belt shavings down there to. And this could cause the tub not to spin or drains the belt is damaged.
Jon Grella : Take a look down there and let me know what you see
Jon Grella : If you don't see anything or that is not possible to do on your model washer then you will have to remove the front panel and ever he door on some machines to gain access to the motor and belt. To explain how to do that again, I will need to know the full and correct model number form the machine
Jon Grella : Once I have the model number I then can show you how to fix this machine. And get you the part info so that you carder the parts, if need be, and have you repair it. Saving you time and money.
Jon Grella : Please email me back..
Jon Grella : Thank you.
Customer :

Sorry Jon:

Customer :

The model is: PAVT910AWW.

Jon Grella : Ok. No worries. Let me check it now
Jon Grella : Ok
Jon Grella : This is a model that you can check from the bottom
Jon Grella : Tip it back and check to see if the belt is on the motor and pulleys
Customer :

OK....is that it?

Jon Grella : Thecheck to see if there is any tension by turning the belt. If you here a clicking while turning the belt try to tell where the clicking is coming from
Customer :

You want me to do that now while you hold??

Jon Grella : If the machines will not turn the tub it can't drain on this model. I usually find the problem with the drain pump.
Jon Grella : Sure go ahead and check then just get back to me with what you find.
Customer :

Roger.

Jon Grella : If I fall asleep and don't answer you just email me back and I will check in the morning and get back to you.
Jon Grella : I am othe east coast, new York to be exact. And it is getting pretty late here.
Jon Grella : Anyway, while you check, if you find the belt is loose, then that is your problem too
Jon Grella : Let me know what you find
Jon Grella : To gain acces to the inside of the machine ther are two retaining clips on the front top of the fort panel about six inches if rom either side that need to be pushed in with a thiput knife.
Customer :

I understand. North Pole Alaska to be exact. The belt is eaten up. Many, many shavings and it slips when I turn it. It seems loose and I can easily put it on and off. No clicking sounds. It will move either way.

Jon Grella : Push those in and lift up on the top of the machine and it will lift up. Then you will see on the inside of the front panel two 5/16 nut drive screws that will need to be remove on either side of the inside panel. Take them off and then lift the fron tpanel out.
Jon Grella : Ok
Jon Grella : Do you see the drain pimp on the right hand side?
Customer :

I didn't look.

Jon Grella : And the pulley to where the belt would go around it?
Jon Grella : Take a look. It will be on the front right of the machine
Customer :

OK. There were three pulleys. I'll look on the right front.

Jon Grella : The motor and pulley will be on the front left, the transmission pulley, the big one, othe center and the drain pump pulley is the one on the right
Jon Grella : Yes that is right the pulley on the right.
Jon Grella : Tuen it by hand and see if it turns freely
Jon Grella : Or if it is hard to turn
Jon Grella : If it is hard to turn then the pump has jammed and caused the added stress on the belt which caused the burning odor and the belt to get loose and come off. Or almost off to the point where the belt doesn't have enough tension to turn the tub
Jon Grella : That's pretty cool by the way, that you are in alaska
Jon Grella : How cold is it there? Here in new York, we are finally getting some cold weather. It has been in the 50's lately. That is really warm for this time of year
Customer :

I'm from Boston originally...came up here on a us coast guard icebreaker back in the 70's. I stayed......the pulley turns very freely either way and it can be pushed in and out freely as well......the belt is really eaten up.

Jon Grella : Cool.
Jon Grella : Them just replace the belt.
Customer :

It's -36 below right now.

Jon Grella : It is part number 21352320 and will cost about $20. It can be ordered from www.marcone.com or www.searspartsdirect.com
Customer :

Where in New York?

Jon Grella : All you will have to do to fit it on is put it around the motor pulley first then to the pump pulley on the right, then turn it around the tranny pulley in the center. And that should fix everything for you
Jon Grella : I am in long island new ork
Jon Grella : Suffolk county
Customer :

My family got started in Queens around the turn of the century and migrated from there.

Customer :

Thanks very much. I appreciate your time.

Jon Grella : My family to was from queens
Jon Grella : Flushing
Jon Grella : But go figure I am a Yankee fan
Jon Grella : Your welcome for the help
Customer :

Italian?? We were Polish. That's America.

Jon Grella : Just email me back when you get the part if you need help installing it
Jon Grella : Italian yes.
Customer :

Will do. Thanks. Take care.

Jon Grella : Definitely America. Great place melting pot
Jon Grella : Thank you . You as well

Picture
Expert: Jon Grella
Pos. Feedback: 95.2 %
Accepts: 771

Appliance Technician

Appliance Service Technician with 10+ years experience.

 
 
 
 
 
 
Posted by Jon Grella 119 days and 18 hours ago.

Expert's Answer

Thank you again for accepting my answer

Please email me back if you need my help getting the belt Owen it arrives to you.

You can email me back here if you need anything else. Or just log back into the website and request me. Either way will do.

Thanks again.

 
 
 
 
 
 
118 days and 18 hours ago.

Customer Reply

Hi Jon:

 

I am going to order the belt on Monday. The appliance stores (in Fairbanks, Alaska) were all closed today so I couldn't see if they had it. I'm sure getting the belt will cure the problem since we troubleshot the issue and that seems the most plausible.

 

I will call the one Maytag outfit in town on Monday to see if they have the belt. If not, I will order it from the websites you provided. Of course, I won't know how it all turns out until I install the belt (I have your instructions). I thank you for the help and I appreciate very much your assistance.

 

Interesting day in football coming up. Of course, Mass comes first and the AFC Championship begins at 1100 our time (4 hours behind civilization or Eastern Time).

 

Take care of your and yours.

 
 
 
 
 
 
Posted by Jon Grella 118 days and 14 hours ago.

Expert's Answer

Thank you again for accepting my answer.

I did some research today on what parts warehouses have the part in stock.

It seems that marcone has the part in stock in the closest warehouse o you is in California. And they should ship it out to you and be received by Wednesday if ordered on Monday.

Then I checked at amazon.com and they have it in stock as well. And for less then half the cost. Just don't know what they would charge for shipping. So you might want to try there first. Just type in search part the part description nd part number. Like washer belt part number 21352320 and it should come up.
You may also want to check the drain pump since that usually goes as well as the belt. The drain pump is part number 35-6780 and is about $90 at marcone.

But at amazon it is around $35 -$50.

So if you would like to order that as well you can do so.

Please let me know how everything works out.

It will certainly be a busy day for football. I know you will rooting for the patriots. But don't feel bad when I say let's go big blue!

Talk to you soon.

 
 
 
 
 
 
113 days and 20 hours ago.

Customer Reply

Hey Jon:

 

I got that belt, installed it and we're back in business! God bless you, man. You saved me a lot of time off from work and money so I want to leave you another tip.

 

I appreciate your assistance.

 

Patriots/Giants just like I thought. It's the way it should be.

 

Stan Gwizdak, North Pole, Alaska.

 
 
 
 
 
 

Accepted Answer

Hey Stan,

I am glad that I could help you out. And save you some time and money. It was really my pleasure.

If you would like to leave me another tip I believe that there should be a link in the same place where you had the chance to hit the accept button. If that doesn't work you may have to either hit accept again or log back in and request me and then ask my another question so it will give you the ability to give me a tip.

I can request the the info on re tipping if you don't see it on your end.

You are absolutely right about the football game. And it being the giants against the patriots. It should be a good game. Now if we can just get you to root for the giants....I thought maybe I would try.

Thanks again. Please let me know if you can't leave a tip and I will find out for you.

Picture
Expert: Jon Grella
Pos. Feedback: 95.2 %
Accepts: 771

Appliance Technician

Appliance Service Technician with 10+ years experience.

 
 
 
 
 
 
111 days and 20 hours ago.

Customer Reply

Ok Jon:

 

Tip coming your way. I am not a NY team hater (my father - from New York and still, at 87 favors them). I root for the Red Sox and Patriots but don't hate the NY teams. When I was a kid and Boston was still part of the old AFL, they broadcasted the Giants games (I remember Ernie Coy punted a lot and they weren't that good at that time - 1966-67).

 

Tom Couglin is a class guy and old school. Eli's hot and the Giants, overall, have the more balanced and complete team. It doesn't mean they'll win, but it looks good for them. Of course, the Patriots were the super team in 2007 and were supposed to cream the Giants. We know what history recorded. No guarantees. You have to play the game.

 

Thanks again for everything.

 
 
 
 
 
 
Posted by Jon Grella 109 days and 1 hours ago.

Expert's Answer

thank you for the possitive feedback and for the very generous tip. it is greatly appreciated.

lets hope this Sundays game is a good one.

please let me know if you need anything else with this machine or any other one you might be having problems with. or at least need an answer for.

thanks again.

 
 
 
 
 
 

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