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My 5 year old Kenmore 800 series washer has started traviling when it is washing. it moves backward about two inches. it is level and all the feet are on the floor evenly. what could it be?
Optional Information: Make: Kenmore Model: 800 Already Tried: Leveling and checking the floor for problems. all looks good
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.
Can you open the lid and get us the full model number? Thanks, Bryan
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That model number is XXXXX parts a serial number , when you lift the lid if you look straight back in the back they should be a tag with the full model number on it, it should start with a 110, 106, 665 or some other three digit combination, can you check again?, thanks, Bryan
Sorry it is 110.27831600
Okay great, the first thing I would like you to do if you could is to grab the machine at the back of the control panel top and take the whole machine forward, there are two legs in the back Them with a hammer, these are self adjusting rear legs, when you Them they should fall down and then set the machine back down and try it again, if one of these legs get stuck and it's not in the proper position the machine will walk back or frontwards let me know if it still doesn't after you adjust those legs, thanks, Bryan,
We tried that when leveling it before. and it still walked.
Okay does this bang around when it's in spin?
No it spins smoothly and does not vibrate any more then it always did. I thought that a spring could be damaged so I just took off the cabinet and all springs look good. My wife says it sounds a little louder than it used to but cannot say how or why.
Hello I'm Larry and will be helping you so please stay on line with me until we finish, i will try not to take up to much time ,, thanksthe tubs moves around when in spin?
yes it moves when it spins
the suspension pads will need to be replaced that's the outer tub sets down on and the washer will have to be torn down to replace them, they are number 13 and 15 in this picture
Home Appliance tech
Over 35 years of in home appliance repair and service
Thank you I will try replacing the pads.