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mah3000aww, s/n 25100092uk when pushing the start button, regardless

 
 
 

Customer Question

mah3000aww, s/n 25100092uk when pushing the start button, regardless where timer is at, machine starts to go into spin for 2-3 seconds then shuts down. performed motor and motor control test and passed. did motor phase test and passed.checked machine level, was ok. checked wiring and connections and found no problem. i suspect machine control but wanted to make sure before ordering.

Submitted: 110 days and 6 hours ago.
Category: Appliance
Status: CLOSED
 
 
 
 
 
 

Optional Information

Optional Information:
Make: Maytag
Model: MAH3000AWW

Already Tried:
see question

 
 
 
 
 
 
Posted by MASTERTECH 110 days and 6 hours ago.

Response From Expert

Welcome.....Have you completed a diagnostics test on the machine control..?

 
 
 
 
 
 
110 days and 6 hours ago.

Customer Reply

no, don't have info on how to do. A while back I did repair the wax motor problem replacing several parts on the board.

 
 
 
 
 
 
Posted by MASTERTECH 110 days and 6 hours ago.

Expert's Answer

If you have not open the upper control panel..Inside will be a tech sheet..With it you can do a diagnostics test starting with the membrane(keypad) to the machine control board Etc.Replacing parts on the board might be your problem..Most often it is best to replace the complete board..I know there is a door lock board failure quick fix..But it does not hold up..MasterTech40938.8478349537

 
 
 
 
 
 
110 days and 5 hours ago.

Customer Reply

I did this repair over 2 years ago, so i'd say it held up pretty well. this machine doesn't have a keyboard and the tech sheet doesn't help much.i went through the troubleshooting section and that didn't reveal the problem. i should note that if i select hand washable option the machine stays on but doesn't spin. under one of those diagnostics it states that if the 3 wire tach circuit between the machine control and motor control is open, the washer will accelerate rapidly for 2 seconds before the machine control shuts down. i checked and had continuity.

 
 
 
 
 
 
Posted by MASTERTECH 110 days and 5 hours ago.

Expert's Answer

Not if it is causing you problems today..Id say 2 years was pretty good in your case....From what you are explaining if the motor and motor control passed the test then yes replace the machine control..That is once you complete the membrane test according to the tech manual...Also please do not forget to use the accept option before leaving today For my time helping you..Thanks BobMasterTech40938.8589903935

 
 
 
 
 
 
110 days and 5 hours ago.

Customer Reply

Relist: Other.
tech didn't tell me anything i didn't already know. didn't offer any tests to run other than what i've already done

 
 
 
 
 
 
Posted by MASTERTECH 110 days and 4 hours ago.

Expert's Answer

You are joking right..?..Your question..." i suspect machine control but wanted to make sure before ordering."...By your answer post..you really did not know exactly what the problem was until i confirmed it for you..Please be fair about accepting for my time helping you today as this is how we make our living..Thanks Bob

 
 
 
 
 
 
110 days and 3 hours ago.

Customer Reply

So, exactly what did you offer? Get the tech manual out and follow the directions. I've done that. What I expected from an "expert" is that you've encountered this problem before and what is necessary to repair. Or offer some ways to verify control board failure. I don't mind paying the 30 dollars if I got something in return.

The site says satisfaction guarnteed. Well, I'm not satisfied. Sounds like I don't get a choice. Pay up or else.


 
 
 
 
 
 

Accepted Answer

I see where you are coming from...If i was there in front of the washer..Thats exactly how i would be trouble shooting the washer..From the tech sheet..You mentioned that you already ran the diagnostics testing on the motor and motor control...Once i did get out of you that you repaired the board yourself at one time and did not replace the board, that right there clarified the situation..I'm kind of getting the idea that my answer confirmed thats what you were thinking and you are not satisfied because of that..I also told you you can do a diagnostics from the tech sheet..(that will verify a faulty control board)..This washer is the first design Neptune Model..Most anything goes with washer as far as problems...It was one of Maytags worst Nightmares .

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Expert: MASTERTECH
Pos. Feedback: 97.4 %
Accepts: 6579

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