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Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15994
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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My Hotpoint wml740 washing machine gets stuck on the wash cycle

Customer Question

My Hotpoint wml740 washing machine gets stuck on the wash cycle and won't move on
Submitted: 4 years ago.
Category: Appliance
Expert:  Daniel replied 4 years ago.

Hi

.

Are you getting any flashing lights from it?

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Is it draining the water out ok?

.

Regards

Customer: replied 4 years ago.

No flashing lights and the water drains ok


 

Expert:  Daniel replied 4 years ago.

Hi

.

Ok is it stopping durnign the cycle full of water?

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If you set it to just a rinse only will this work?

.

Regards

Customer: replied 4 years ago.

It doesn't stop, it just carries on washing and washing until I do something.


 


I usually select rinse and it rinses and spins then finishes

Expert:  Daniel replied 4 years ago.

Hi

.

Ok when you say if set to a hot wash does ti seem to be getting to hot or just normal?

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Eg set to 40 degs but the front gets quite hot?

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Regards

Customer: replied 4 years ago.

Yes I tried it at 60 and the glass gets pretty hot

Expert:  Daniel replied 4 years ago.

Hi

.

Ok if its stopping on a hot wash but the rinse is fine then its possibley a heating fault. Maybe its getting to hot in there causeing it to carry on running for ages like this.

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To check you need to remove the back cover. From there you will see the heater in the back of the drum. In the middle is the NTC (temperture sensor). Check the 2 thin wires going to it. as they can break in there.

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If you have a multimeter you need the check the resistance off the NTC it should give a reading in Kohms. If faulty then it will need to be replaced.

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If thats fine and its still sticking then its proberly a faulty control board. As in these there isnt that much in there which can go wrong. So as its getting hot the heater works and as it works on a rinse cycle we know the water valves and motor and pressure switch all work. So this just leaves the control board at the back im afraid.

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So check the wiring and NTC if you can and see what you find but if thats ok its looking like a faulty control board im afraid here.

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If you need anymore info just get back to me.

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Regards