Ok lets see what the error code is.
To do this turn the washer on and then press and hold the start button and the reset button.
Keep them held in and after a few seconds the error code will come up E??
Let me know the code.
Ok thats something to do with the door locking unit.
Open the door and remove the plastic clamp holding the seal on and unlip the door seal.
Then remove the 2 screws holding the lock on.
Then pull the lock through the port hole and remove the cover on the lock and check the wiring there. Unplug the wiring block and see if it has burnt out as the wirng can burn on there and this causes the E42 error code.
If so then you need to replace the door lock and retag the wiring and then that should cure the fault.
But if the lock and wiring looks ok then its possibley the main control board on the side at fault here causeing this.
Check it out and see what you find if you can and let me know.
Hi I can't open the door is there an over ride also the error code has also shown E43
Unplug the washer and leave it a few minutes and this should release the door.